SmallBizGenius Analysis
Shefit, a brand specializing in adjustable sports bras and activewear, receives overwhelmingly negative reviews regarding product quality, sizing inconsistencies, and problematic customer service. Customers frequently report issues with hidden final sale policies and difficulties with returns and refunds.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service Issues
2.0/10Numerous reviewers report negative experiences with Shefit's customer service, citing unresponsiveness, unhelpful support, and difficulty resolving issues like returns or defective products. Many customers feel that the company hides behind rigid policies and fails to provide adequate assistance, as exemplified by complaints about automated responses and being given the runaround.
38 reviews mention thisHidden Final Sale Policy
1.5/10A recurring complaint is the lack of transparency regarding final sale policies, particularly during sales events. Customers report discovering that items are non-returnable only after purchase, leading to frustration and financial loss, with many feeling misled by the company's advertising.
25 reviews mention thisProduct Quality & Defects
2.5/10Several reviewers mention issues with the quality and construction of Shefit products, including defective zippers, uncomfortable materials, and poor stitching. Some customers report that the bras cause chafing or bleeding due to design flaws, while others describe the materials as cheap and see-through.
22 reviews mention thisSizing Inconsistencies & Fit Problems
2.0/10Many customers report that Shefit's sizing is inconsistent and inaccurate, leading to ill-fitting bras despite following the company's sizing guides. Some reviewers mention that the cups are too small or that the bras create an unflattering shape, while others find the bands too tight or the straps uncomfortable.
20 reviews mention thisReturns & Refunds Difficulties
1.8/10Several reviewers express frustration with Shefit's return and refund process, citing high return shipping fees, denial of returns due to final sale policies, and delays in receiving refunds. Some customers also report being offered store credit instead of a full refund, which they find unsatisfactory.
18 reviews mention thisShipping & Delivery Issues
2.8/10A number of reviewers report problems with Shefit's shipping and delivery, including slow processing times, high international shipping fees, and packages lost or damaged in transit. Some customers also mention issues with customs fees and missing items in their orders.
8 reviews mention thisPros & Cons
What Customers Love
"I especially love how every aspect is customizable - I purchased my first pair years ago, and it’s still part of my regular rotation. I can even adjust it while working out, since it’s a quick Velcro adjustment."
"I recently gave birth to my second baby in 2 years and my breasts have changed so much! I’ve breastfed both of my children so they’ve fluctuated significantly. The ultimate sports bra is perfect for supporting me during high impact activities like jumping jacks or downward dog positions."
"At first I ordered the wrong size, but the return was painless."
"The leggings and shorts are perfect as well. No rollup or whatsoever. Both types are lightweight."
"Bras are the only ones I wear now to workouts -they hold in anything and everything while still giving a great silhouette."
Common Complaints
"Please beware of a hidden final sale policy! They will tell you the “many” places you should have know to look without acknowledging that the average consumer is going to click on a Black Friday sale..."
"Horrible customer service. They will put you thru a million questions before they send return info. Then deny the return because its out of their “time frame”."
"Unfortunately the ultimate shift sports bra arrived with defective zipper . I was unable to move that zipper whethe fit wa s on my body or off laying flat, finally i think went off track strug..."
"Product received was not as advertised. Sizing was way off. Requested a refund for unworn items and was denied claiming hygienic reasons. $115 in the trash. For a company that advertises to curvy girls, why would you sell a product labeled as M that is barely an XS?"
"I honestly was so disappointed. I didn't have the same experience as the majority. Measured my size just like instructions and when I received my order it was to small. I was going to return product so I could do more research and the website is not user friendly. Had to email company for instructions on how to return. Then realize the product I was returning that total cost me an average of $46 after returning I would only receive $37 back. Honestly I feel poor business to charge for a return."
Common Questions About Shefit
Answers derived from customer review patterns
Is Shefit legit and trustworthy?
Based on 96 reviews, Shefit has a very low Trustpilot rating. Many customers report issues with hidden final sale policies, poor product quality, and unresponsive customer service. While some customers have had positive experiences, the overwhelming number of negative reviews raises concerns about the company's trustworthiness and business practices. Potential customers should exercise caution and carefully review the company's policies before making a purchase.
Based on 45 reviewsDoes Shefit have good customer service?
The majority of reviews indicate that Shefit's customer service is poor. Customers frequently complain about unresponsiveness, unhelpful support, and difficulty resolving issues. Many reviewers report receiving automated responses or being given the runaround when attempting to address problems with their orders or products. This suggests that Shefit's customer service may not be reliable or effective in addressing customer concerns.
Based on 38 reviewsIs Shefit worth it for small business?
Given the numerous negative reviews regarding product quality, sizing inconsistencies, and customer service issues, Shefit is not a recommended vendor for small businesses. The risk of receiving defective products, encountering difficulties with returns, and dealing with unresponsive customer service could negatively impact a small business's reputation and customer satisfaction. Small businesses should seek more reliable and reputable vendors with a proven track record of quality and customer support.
Based on 50 reviewsWhat is Shefit's return policy like?
Shefit's return policy is a major source of complaints among reviewers. Many customers report discovering that items are non-returnable only after purchase due to hidden final sale policies, particularly during sales events. Even when returns are allowed, customers often face high return shipping fees and may be offered store credit instead of a full refund. These issues make Shefit's return policy unfavorable and potentially costly for customers.
Based on 30 reviewsWhy are customers complaining about Shefit's sizing?
Customers frequently complain that Shefit's sizing is inconsistent and inaccurate, leading to ill-fitting bras despite following the company's sizing guides. Some reviewers mention that the cups are too small or that the bras create an unflattering shape, while others find the bands too tight or the straps uncomfortable. These sizing issues contribute to customer dissatisfaction and the need for returns or exchanges.
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